These are no faster than other Royal Mail services, but may offer some certainty that your order is on its way. We offer several Royal Mail tracked services for delivery worldwide. Highland Titles has taken the decision not to ship to the following countries. APO/FPO mail goes through United States Postal Service-Priority Mail. There is an assumption, that because the addresses reside in a foreign country, military mail goes through an international postal carrier. However if you are a scientist working at the Norwegian Polar Institute there, we will add Dronning Maud Land to our list of countries. We do not expect to receive an order from Dronning Maud Land and it is simply inconvenient to display it. There are 195 different countries, most of which are not relevant. Instead, email us first and we will add your country (if it is not on our list of countries we do not ship to). We cannot usually change your delivery address before it is shipped. Please do not simply select a different country and then email us. You will always be able to download a copy of your Certificate of Sale and welcome letter from your account – available moments after you order! My country is not listed! What should I do? We have a 90 day no quibble returns policy. If you are unhappy when your gift pack arrives, simply return it and we’ll arrange a full refund. It is hugely frustrating not being able to do anything to speed up deliveries, and many retailers are in the same situation. We hope that gives you something in time for the special day. It might help to know that you can download your certificate and handbook immediately after purchasing. Being based in the Scottish Highlands, we have no alternative courier service available. We are very sorry that the Royal Mail is letting our customers down. Unfortunately as a result of this we are not able to confirm actual dates when items will be received. For this reason, shipping delays can be expected and we understand tracking information is also being affected. As you may be aware, the UK postal service Royal Mail is holding multiple strikes during the festive season which involve those who collect, sort and deliver parcels. We are truly grateful to our customers for their trust in us and apologise sincerely for any delays being experienced. Unfortunately, due to the Royal Mail strikes, we are not able to confirm actual dates when items will be received.ĭuring peak periods, we carefully pack and post our gift packs and any other items purchased within 48 hours of each order. During peak periods, we carefully pack and post our gift packs and any other items purchased within 48 hours of each order.
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